Gorin says AI is cutting service costs and speeding development, citing Vrbo's agent resolving over 15% of contacts and a hotel onboarding agent built in under a quarter.
In servicing, we released our new agentic experience on Vrbo, And already in the first 2 months, it is effectively resolving over 15% of inbound contacts. Driving higher satisfaction scores at a lower cost. AI is also enabling us to accelerate product development. Our new autonomous hotel onboarding agent was built in less than a quarter by a small focused team.