Capuano said Marriott plans to roll out an Intent to Recommend incentive in the U.S. and Canada that discounts fees for hotels with strong guest satisfaction scores.
We are also now planning to roll out a new ITR, or Intent to Recommend incentive, in the U.S. and Canada that will provide a fee discount for top hotels that receive strong guest satisfaction scores.
All statements by Anthony Capuano ›
Capuano said Greater China RevPAR was flat as strength in luxury, Hong Kong, Hainan and Taiwan was offset by slowing domestic leisure demand in the rest of the mainland.
Greater China RevPAR was roughly flat. Luxury hotels and the Hong Kong, Hainan and Taiwan markets remained strong, but slowing domestic leisure demand across most of the rest of mainland China offset those gains.Original (zh)
大中华区RevPAR基本持平，奢华酒店以及香港、海南和台湾地区市场持续强劲，但中国内地其余大部分地区的国内休闲旅游需求放缓，抵消了这些增长。
Capuano said Marriott's demand in the U.S. and Canada was broad-based across customer segments and chain scales.
Anthony Capuano, president and chief executive officer, said demand was broad-based across customer segments and chain scales in the U.S. and Canada.
Capuano says the Bonvoy loyalty program deepens guest relationships, drives direct bookings for owners and is a key reason owners and developers join Marriott.
Marriott Bonvoy deepens our relationships with guests, drives valuable direct bookings for our owners, and is a key reason owners and developers choose to join the Marriott system.
Marriott CEO Anthony Capuano said business trends in the Middle East, despite the war's impact, have improved meaningfully since the spring.
trends improved meaningfully
Capuano said trends in Marriott's Middle East business, hurt by the war, improved meaningfully compared with spring.
Even in the Middle East, where the war has affected its business, CEO Anthony Capuano said that “trends improved meaningfully” from the spring.