Thomas Kurian argues that general models lack the domain knowledge government work requires, and that legacy systems and strict compliance needs leave civil servants stuck on manual tasks, motivating Google's Gemini agent for government.
Every industry runs on knowledge a general model does not have. Government work runs on statute, regulation, and agency guidance, across siloed legacy systems, under strict requirements for data sovereignty, compliance, and confidentiality. Too often that leaves civil servants on data entry and manual document review instead of the services citizens depend on.