Kirby 表示联合航空除飞机和技术外，还投资新候机厅、行李系统和员工设施等基础设施以提升整体客户体验，休斯敦 B 航站楼北区树立了新标准。
我希望我们的客户一到机场就开启假期，B 航站楼北区为全国的机场设施树立了新标准。休斯敦是我们关注整体客户体验的绝佳例子——我们在这里投资新飞机、产品和技术，同时也专注于改善基础设施，为员工建设新的候机厅、行李系统以及培训和维修设施。原文 (en)
"I want our customers to start their vacation the minute they show up at the airport and Terminal B North sets a new standard for facilities across the country," said United Airlines CEO Scott Kirby. "Houston is great example of our focus on the overall customer experience – yes, we're investing in new aircraft, products and technology here, but we're also focused on improving the infrastructure, building new concourses, baggage systems and training and maintenance facilities for our employees."